​CALBOE Cleaners (“we”, “us”, “our”). “You/your” means the person or business making the booking.

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Last updated: 23.08.2025

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1) Services & Scope

• We provide post-event, pre-event refresh, domestic, and move-in/move-out cleaning in East London.

• Each service lists what’s included, typical duration, and optional add-ons.

• We don’t handle: specialist restoration, mould remediation, pest control, exterior high-level window work, hazardous waste, or tasks that are unsafe/contrary to H&S.

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2) Booking & Confirmation

• Book online and pay the deposit shown at checkout to secure your slot.

• You’ll receive a confirmation email with a manage/reschedule link.

• For large events please book 7+ days ahead; smaller jobs 48 hours notice where possible.

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3) Pricing, Time & Overtime

• Prices are based on an included time option. We may assign 1–2 cleaners; two finish faster—you pay for total time, not people.

• Overtime: first 10 minutes free; then £10 per 15 minutes on weekdays or £12 per 15 minutes evenings/weekends, billed in 15-minute blocks.

• Evening/Weekend uplift: bookings after 18:00 or on Sat/Sun carry +£8 per team-hour.

• No VAT is charged unless stated. Any parking/toll/ULEZ fees incurred are recharged at cost.

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4) Deposits, Payments & Invoices

• A fixed deposit (shown at checkout) is taken on booking.

• Balance is due on completion by card/PayPal/bank transfer.

• We may pause work where payment terms are not met.

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5) Cancellations & Rescheduling

• 48+ hours before start: free to cancel or reschedule; your deposit is refunded or moved.

• Inside 48 hours: the deposit may be forfeited.

• Inside 24 hours or no access on arrival (locked out/no key/code/parking): we may charge up to the full included time plus any pre-booked add-ons.

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6) Arrival, Access & Safety

• Arrival window is ±30 minutes around the booked time.

• You must ensure safe access, running power & water, and reasonable parking.

• Waiting time caused by access/parking issues is charged as time on site.

• Our team may decline work that is unsafe or breaches COSHH/Health & Safety.

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7) Waste Handling (venues & gardens)

• Standard service: we bag waste and move it to your on-site bins/skip.

• We do not transport waste off-site. Off-site removal can be arranged via a licensed waste carrier (fees apply) with a Waste Transfer Note (WTN).

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8) Property Condition & Client Responsibilities

• Please remove valuable/fragile items, secure pets, and tell us about any access or alarm codes in advance.

• Move-in/move-out cleans work best when the property is empty; we clean inside cupboards/drawers unless told otherwise.

• We don’t move heavy furniture or appliances unless safe and agreed on site.

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9) Quality & Re-clean Guarantee

• If anything is missed, tell us within 48 hours (with photos if possible). We’ll re-clean affected areas free of charge.

• Refunds are considered only after a re-clean has been offered.

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10) Damage & Liability

• We are not responsible for pre-existing damage, wear/tear, or defects that limit results (e.g., stained grout, etching, scratched glass).

• Please declare high-value items/finishes.

• Our liability is limited to the value of the service fee paid for the relevant booking. We are not liable for indirect or consequential loss.

• We hold Public Liability Insurance; details available on request.

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11) Staff, Conduct & Photos

• We may use vetted subcontractors. All team members follow our DBS-checked and code of conduct standards.

• For quality control we may take before/after photos of areas cleaned (no personal data). Tell us on arrival if you’d like to opt out.

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12) Recurring Visits (weekly/fortnightly)

• Each visit follows these T&Cs. The same 48-hour change window applies per visit.

• We’ll aim to keep the same day/time and team, but this isn’t guaranteed.

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13) Health, Hygiene & Eco Products

• We use eco, low-odour products and follow COSHH.

• Please inform us of allergies, sensitivities or special site rules in advance.

• If anyone at the property is unwell, please reschedule.

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14) Force Majeure

• We aren’t liable for delays/failures caused by events beyond our control (e.g., extreme weather, transport disruption, illness). We’ll rearrange the booking at the earliest opportunity or refund your deposit.

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15) Changes to T&Cs

• We may update these terms from time to time. The version posted on our website at the time of booking applies to your order.

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16) Complaints & Contact

• Please raise any concerns within 48 hours of service completion.

• Email: hello@calboecleaners.co.uk 

• Address: CALBOE Cleaners, Unit 157917, PO Box 6945, London, W1A 6US

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Governing law: England & Wales.

By placing a booking you confirm you have read and agree to these Terms & Conditions, our Bookings & Cancellations Policy, and our Privacy Policy.