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Privacy Policy

A legal disclaimer

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 At CALBOE Event Cleaners, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information.

By using our website and booking our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect personal information when you book our services or interact with our website. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, and address (if applicable).

  • Payment Information: Credit card details or payment method information through secure, third-party payment processors like PayPal.

  • Event Information: Details related to the event you are booking our services for, including event type, location, and date.

We collect this information when you:

  • Book services through our website or contact us directly.

  • Subscribe to our newsletter or request more information.

 

2. How We Use and Process Your Information

We use the information we collect to:

  • Process bookings and provide the cleaning services requested. (Legal Basis: Performance of a contract)

  • Send booking confirmations, reminders, and invoices. (Legal Basis: Performance of a contract and our legitimate interests in communicating with you)

  • Improve our website and services by gathering and analysing data. (Legal Basis: Legitimate interests in improving our business)

  • Send promotional emails (if you opt-in to receive them). (Legal Basis: Your consent)

  • Respond to customer service requests and inquiries. (Legal Basis: Performance of a contract and our legitimate interests in providing customer service)

We may also use your personal information for the purpose of complying with applicable legal obligations, resolving disputes, and enforcing our agreements.

 

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes the use of secure payment gateways and encryption to protect your data during online transactions.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your personal data with trusted third parties who assist us in operating our business, such as:

  • Payment processors (e.g., PayPal) to process payments.

  • Email marketing services (e.g., MailChimp) if you subscribe to our newsletter.

These third parties are obligated to keep your information confidential and are only permitted to use it for specific tasks related to providing our services.

 

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. We will securely destroy or anonymise your personal information when it is no longer needed.

 

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us understand how you interact with our site. This allows us to improve the functionality of the website and tailor it to your preferences.

You can manage your cookie settings through your web browser. However, please note that disabling cookies may impact the functionality of our website.

 

7. Your Data Rights

Under GDPR and other UK data protection laws, you have the following rights regarding your personal data:

  • Access: You can request to know what personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You have the right to request that we delete your personal data, subject to certain conditions.

  • Opt-Out: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at enquiries@calboe.co.uk

 

8. Third-Party Links

Our website may contain links to third-party websites. These third parties have their own privacy policies, and we do not accept responsibility or liability for their practices. We encourage you to review their privacy policies before submitting any personal information.

 

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

 Email: hello@calboecleaners.co.uk

Address: CALBOE Cleaners, Unit 157917, PO Box 6945, London, W1A 6US

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Agreement

By booking our services and using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

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